Return and Refund Policy

Last updated: August 18, 2026

We want you to receive a functional product that matches what was described in the listing. If there is a problem with your order, contact us and we’ll work with you to reach a reasonable solution.

Physical Product Returns

Physical products may be returned within 30 days of delivery.

To qualify for a return, the product must be unused, unmodified, and in its original condition. Proof of purchase is required.

To request a return, contact support@clearline3d.com with your order number and the reason for the return. Returns sent without prior authorization may not be accepted.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer need it, you are responsible for return shipping costs.

If an item arrived damaged, defective, materially different from its listing, or was sent incorrectly, ClearLine3D will cover the reasonable cost of return shipping when a return is required.

If we provide a prepaid shipping label for a customer-responsibility return, the cost of that label may be deducted from the refund.

Original shipping charges are non-refundable unless the return results from an error by ClearLine3D or the product arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly at support@clearline3d.com.

Include your order number, a description of the issue, and clear photos showing the product and packaging. Depending on the issue, we may provide troubleshooting assistance, a replacement, an updated part, or a refund.

Do not discard the product or its packaging until we have reviewed the issue.

Compatibility and Fitment

Product listings identify the tools, storage systems, dimensions, and intended applications for which each product was designed. Customers are responsible for reviewing this information before purchasing.

Tool manufacturers occasionally change product dimensions or designs without changing the general product name. If a product does not fit an item identified as compatible in the listing, contact us with the tool model number and photos showing the fitment issue. We will evaluate the issue and work with you on an appropriate resolution.

Compatibility is not guaranteed for tools, accessories, or mounting systems that are not specifically identified in the product listing.

Custom and Personalized Products

Custom-designed, modified, or personalized products generally cannot be returned because they are made specifically for the customer.

If a custom product arrives damaged, defective, or materially different from the agreed specifications, contact us so we can evaluate the issue and make it right.

Digital Products

Digital products, including STL files and other downloadable files, are not eligible for return or refund after purchase because they are delivered electronically.

Before purchasing, customers are responsible for confirming that they have the appropriate software, equipment, print capacity, and experience required to use the files.

If a downloaded file is missing, corrupt, cannot be opened, or is materially different from the listing, contact us at support@clearline3d.com. We will provide reasonable assistance and, when appropriate, a corrected or replacement file.

This policy does not limit any rights that cannot legally be excluded.

Sale Items

Sale-priced physical products follow the same return requirements described above unless the listing clearly identifies the item as final sale.

Refunds

Once an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact support@clearline3d.com.

Refunds may be reduced for products returned used, modified, damaged after delivery, incomplete, or otherwise not in their original condition. We will explain any adjustment before completing the refund.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different product is to return the eligible original item and place a separate order for the replacement.

If we sent the wrong product or the product arrived defective, contact us before placing another order.

Contact

To request a return or ask a question about this policy, contact:

ClearLine3D
6400 Zircon Drive
Pollock Pines, CA 95726
United States
Phone: 530-625-6005
Email: support@clearline3d.com