Shipping policy
Shipping Policy
Last updated: August 18, 2026
ClearLine3D designs, manufactures, and ships products from Pollock Pines, California. Most physical products are made to order.
ClearLine3D currently ships physical products within the United States only. We do not currently offer international shipping for physical products.
Order Processing
Most orders ship within 1–3 business days. Larger products, high-volume orders, and certain made-to-order items may require 3–5 business days. Any product-specific processing time shown on the product page takes precedence.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
If an unexpected delay affects your order, we will contact you using the email address provided at checkout.
United States Shipping
Orders within the United States are shipped through USPS and include tracking.
Estimated transit time after shipment is generally 2–5 business days. Carrier transit times are estimates and may be affected by weather, holidays, regional disruptions, or other circumstances outside our control.
Shipping costs are calculated at checkout. Eligible United States orders of $50 or more receive free standard shipping unless otherwise stated.
Canada Shipping
Shipping to Canada is available through our etsy store, at ClearLine3D.etsy.com.
Tracking
Tracking information is emailed when an order ships. Tracking may take up to 24 hours to update after the carrier receives the package.
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible at [support@clearline3d.com](mailto:support@clearline3d.com). We cannot guarantee that an address can be changed after an order enters production or has shipped.
Delayed, Lost, or Damaged Packages
Once a package has been accepted by the carrier, delivery timing is outside our direct control. If tracking has not updated or a package appears delayed, please contact us and we will help determine the appropriate next step.
If your order arrives damaged, incorrect, or incomplete, contact us promptly at support@clearline3d.com with your order number and photos of the package and affected item. We will work with you to resolve the issue.
ClearLine3D is not responsible for packages confirmed by the carrier as delivered to the address provided at checkout. However, please contact us if you experience a delivery problem so we can assist with the carrier’s investigation.
Digital Products
Digital products do not require shipping. Download instructions are provided electronically after payment is confirmed.
If a listing is identified as a digital download, no physical product will be mailed. Purchasing a digital product does not qualify an order for free physical shipping.
Order Changes and Cancellations#
Because most physical products are made to order, contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed once production has started or the order has shipped.
Contact
Questions about shipping or an existing order can be directed to:
ClearLine3D
6400 Zircon Drive
Pollock Pines, CA 95726
United States
Phone: 530-625-6005
Email: support@clearline3d.com